Name: Smart E Technologies
Address: No.265, 3rd Floor, 6th Main, 4th Cross Rd, BTM 2nd Stage, Bengaluru, 560076, IN
Telephone: +917022943113

Managed IT services is a cost-effective way to manage your IT infrastructure and software by outsourcing key IT operations and avoiding hiring full-time IT staff.

Managed IT Services Smart e Technologies Delivers

We plan a scope of managed IT services individually for each client.

IT infrastructure assessment

Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
IT infrastructure optimization roadmap with tactical solutions to identified problems.
IT infrastructure cost optimization.

IT infrastructure monitoring 24/7

Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
Reporting on the availability, uptime and response time of every infrastructure node.
Troubleshooting to maintain the infrastructure productivity.
Outsourced Network Operations Center (NOC).

IT infrastructure administration

User administration, regular software configuration and updates.
Management of servers, network, cloud and on-premises data centers, and cloud services.
Virtual desktop administration.
Vulnerability assessment.
Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

IT help desk

L1 help desk – resolution of user issues.
L2 help desk – resolution of technical issues that don’t require code changes.
L3 help desk – resolution of technical issues at the code level.

Cloud management

AWS, Azure and multi-cloud infrastructure management.
Deployment of cloud infrastructures.
Applications and data migration to the cloud.
Cloud monitoring and optimization.

Managed application services

Application monitoring with a focus on critical metrics, like application availability and response time.
Application troubleshooting.
Application modernization (including application re-engineering, re-architecting, redesign).
Application evolution with continuous delivery of new features and design experiments.

Managed DevOps

Deployment of CI/CD pipeline.
Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
Implementation of test automation.
Design of an automated monitoring solution.